At Orba Plants, we strive to ensure every customer is satisfied with their purchase. If you are not completely happy with your order, please review our policy below.
1. Returns
- Returns are accepted within 14 days of receiving your order.
- Items must be unused, undamaged, and in their original packaging to be eligible for a return.
- To initiate a return, please visit our [Returns Page] or contact our support team at support@obraplants.com.
2. Refunds
- Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed to your original payment method within 5–7 business days.
- Shipping costs are non-refundable unless the return is due to a defective or incorrect item.
3. Exchanges
- We do not offer direct exchanges at this time.
- If you wish to exchange an item, please return the original item and place a new order for the replacement product.
4. Damaged or Defective Items
- If you receive a defective or damaged product, please contact us immediately at support@obraplants.com or +971 56 476 9585 with photos of the damage.
- We will provide a replacement or full refund at no extra cost.
5. Important Notes
- Returns will not be accepted for items that have been used, altered, or removed from their original packaging.
- Customized or personalized orders are non-refundable unless faulty.
- We reserve the right to refuse a return if the above conditions are not met.
Contact Us:
- Email: support@obraplants.com
- Phone: +971 56 476 9585